All libraries will be closed temporarily from Sunday 22 March to support efforts in reducing the spread of Coronavirus. Here are some answers to frequently asked questions below. If your query is not included, please email us at firstname.lastname@example.org and library staff will be happy to help you.
When are my library books due back?
All due dates have been extended to 4 May.
We will waive any overdues related to the closures. Please keep items at home until our libraries reopen.
Can I return my books through the after hours slots?
Please keep items at home until our libraries reopen. Due dates for all items have been extended to 4 May, and we will waive any overdues related to the closures.
I have a reserved book waiting for me, how can I collect it?
All reserved items will be held until the libraries reopen, so you will be able to collect your book at that time. More information on opening libraries will be provided here on our website, or on our library Twitter account and Facebook pages.
Can I use Home Delivery while the library is closed?
Home Delivery is currently on hold while our libraries are closed.
I tried to use my PIN but it didn't work?
Your PIN should be the last four digits of the phone number we have on record for you. If you can't login with the last four digits, then please update your details, and we'll be able to email you with your new PIN. You'll then be able to login to change them to the PIN of your choice.
How can I join online?
- Sign up for a library card online, and receive a pre-registration number.
- Then, reply to the confirmation email you receive from 'Libwebsite' (email@example.com) and we'll be able to validate your library membership and provide you with a library card number. You can then take advantage of our eLibrary resources while the libraries are closed. Note: We may need to contact you to verify details, if necessary.