Ngā tino pātai Frequently asked Questions
How do I...
- Check my card/account?
- How do I renew?
- Find technical support / Ask us question?
- What internet / wifi do you have at the library?
- Can I do word processing? What software is available?
- What do catalogue locations mean? (E.g. GRDFL, NZCOLL)
- How do I find out what an item or service will cost? (fees and charges)
- How do I pay?
- Can I get a reminder before my books are overdue?
- Find out about E-books, supported devices, kindle etc.?
- Suggest the library buy a book?
- Talk to a Justice of the Peace at the library?
How can I check my library card/account?
You can check your card at any time by visiting: Check Your Card and entering your card number (e.g. C123...) and your PIN.
On 6 November 2019 your login password changed to a PIN. This initially will have been set as the last 4 digits of the phone number we had on record for you at the time of this change — we recommend you then change it to a number known only to you more information about the login change.
Once logged in, you can select the headings to see your:
- Loans: what you have out and when it is due back.
- Overdue items: items due to be returned.
- Reserves: what you have on reserve. 'Request pending' means the item is not available yet; 'Ready for pickup' means you can collect it. You can cancel a reserve by selecting the title, then clicking 'Cancel this reserve'.
- Charges, fees and lost material: information on charges such as overdue, interlibrary returns and reserve charges.
- Borrower status: if it says 'Restricted', you may have money owing or we may require some information from you. Please ask at your local library.
How do I renew my loans?
You can renew your items for a further issue period if there are no reserves on them.
To do this, you can:
- Visit any of our branches
- Check your card and renew your items online
How can I pay my account?
Payments can be made at any branch library by cash, eftpos or credit card. Credit card payments are also accepted by telephone, Monday to Friday between 9:30am and 5pm, by calling 801 4058 or 801 4055. See Returns and Overdues for more information.
Does it cost anything to borrow from the library?
Books, with the exception of the bestseller collection, are free to borrow. Some of our other collections e.g. DVDs, CDs, magazines etc have rental fees. For a full list of these, see our borrowing page.
Fees will apply for items returned after their due date. Borrowed items need to be returned on the day due during the issuing library's opening hours although there is a two day grace period - if the items are returned after this time, they will incur a charge. For a list of these, see Returns and Overdues.
How can I get technical support?
If you are having problems using our catalogues, online databases, eMedia or any other part of our website, please fill out our technical support form and we will provide support where we can. We may need to seek assistance from external suppliers for some services.
For all other questions, please contact one of our staff
Does the library have internet / wifi access?
Internet access on library PCs
We provide both a free and paid internet service within all of our branches. Our free internet service offers access to a range of New Zealand websites, as well as a huge number of websites we think are useful for information or research. We also offer a charged-for service which allows general internet use such as search engines and email. This is priced at $1.50 for 15 minutes computer use, $3.00 for 30 minutes and $6.00 for 60 minutes (community services card discounts apply).
Free Wi-Fi is available at all our library branches.
Note: The Wi-Fi available at Newtown is cbdfree, a public access network provided by CityLink. Any technical enquiries can be addressed to the cbdfree helpdesk via phone (04 910 5608) 8:30am to 5pm Monday to Friday, or email firstname.lastname@example.org
Can I do word processing? What software is available?
Free word processing is available from our computers. Software includes: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Adobe Reader.
Printing is 20c per side of the page for A4 black and white, or 50c per page for colour printing.
A3 printing is also available for 40c per side of the page for black and white, or $1 per page for colour printing.
Ask our librarians for help to get started.
How do I suggest that the library buys a book/CD/DVD etc?
Anyone with a current library card can make a 'Suggestion to Buy'. You can do this by:
- Filling out a Suggestion to Buy form at your local branch
- Calling your local branch OR
- Filling in a Request Form (check the 'Suggestion to buy' option)
What do I need to be able to download eBooks from Wellington City Libraries?
- A Wellington City Libraries card
- Internet access
- A computer, compatible eReader or mobile device
Our eBooks are supplied by a service called OverDrive and can be found on our eLibrary page.
What?A regularly updated list of compatible devices is available here
Can I get a reminder before my books are overdue?
Yes, you can get automatic e-mail reminders (3 days before the item due date), if we have your email in our system. If you would like to make sure you will receive our Courtesy Reminders please email us.
Can I talk to a Justice of the Peace (JP) in the library?
Yes, JPs run clinics in several of our libraries:
At Ruth Gotlieb (Kilbirnie) Library and Miramar Library, JPs visit the library at set times. To see details of these visits, and to find out when a justice of the peace is available in your area of Wellington, please visit the Royal Federation of NZ Justices' Association website.
In the Central City, these services are now available at the James Smith Building on the corner of Manners Street and Cuba. You can reach them on 04 472 2466 or www.cab.org.nz.