Wellington City Libraries

Te Matapihi Ki Te Ao Nui

Services for customers with disabilities

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For customers unable to get to a library:

  • The Housebound service is available to customers who are permanently house bound. We can find books for you and deliver them to your door. If you are temporarily unable to get to the library, try Library Express. Talk with our staff about our Community Agent scheme. There are also collection deposits in rest homes for residents with mobility difficulties.
  • Check out our online services.

For the hearing impaired:

  • An assisted hearing loop system is available at Central, Newtown and Tawa libraries.
  • There are team members at many branches with a basic knowledge of sign language.
  • If you belong to the Deaf Association, you will get free DVD issues if you have a Deaf Aotearoa New Zealand member's card. Current cards have to be shown at the time of issues.

For the sight impaired:

  • We offer a large range of talking books, CDs, and DVDs. If you have a disability which prevents you from using printed material, you can become a Talking Book borrower and use AV material for free. There are also Large Print book collections at all sites. This collection is growing all the time because of demand. Magnifying glasses are available at Johnsonville and Central libraries.
  • If you have some small text you want to read, try the SmartView video magnifier, located by the Large Print book collection on the Ground Floor of Central Library.
  • If your sight impairment qualifies you for membership of the Royal New Zealand Foundation of the Blind or equivalent, you will be eligible to borrow CDs and DVDs for free (overdues fees will still apply). Please bring notification from the Foundation or your health professional and eligilibity will be noted on your library account.
  • Explore our growing collection of Overdrive & Borrowbox digital audio books and use your library card to download titles to your computer, tablet or smartphone. Check it out now.

For the mobility disabled:

  • All Wellington City Libraries branches are wheelchair accessible.
  • Accessible parking is available. For the Central library this is in the basement carpark, closest to the lifts.
  • There are red carrier baskets or small wire trollies to the right of the escalator on the Ground Floor to assist you carrying your selections around the library.
  • The issue desk at Tawa Library is wheelchair accessible.
  • A wheelchair is available at Central Library; just ask at the Information Desk by the Ground Floor entrance.
  • There are disabled toilets at Tawa, Kilbirnie and Central Libraries. The Central library toilet is on the mezzanine floor (the toilet roll holder has been repositioned for better access for wheelchairs).

Other disabilities

  • Groups of people with other disabilities are welcome to contact the library and arrange a special library session, to share their library needs and learn how they can use the library.

Technology for customers with disabilities:

  • ZoomText software is available to use on the Second Floor Free Internet computer (Central Library) and at Karori Library. ZoomText enlarges font size on webpages and electronic documents (email, newspaper databases etc) and can be set to read these aloud or display in high contrast large print. Need help using ZoomText? Try this ZoomText tutorial. Contact Housebound for further information. .
  • Thousands of magazines and newspapers, along with dictionaries, encyclopedias and other information, are available online through our mygateway.info databases. You can access these within the library or remotely with your library card number.
  • Search our catalogue, check your library card and place reserves online from home or any Internet-connected device.
  • You can personalise our website with MyLibrary - select the areas of our website you're interested in, choose if you want email updates and explore our monthly lists of new books and DVDs.
  • Try KidsCat Web for a fun pictorial version of our catalogue. KidsCat also provides access to child friendly web pages.

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